Support from TTE Systems
We provide information about product updates and support on this page, including information (for customers) who wish to obtain support by e-mail or by ‘phone.
To obtain support (via email)
For email-based support, please contact us.
To obtain support (via ‘phone)
Please use the contact information you have been provided with (or contact us for details).
Eligibility for product updates and product support
- Except where otherwise stated explicitly, RapidiTTy® products are sold with a 12-month period of maintenance and support (M&S) included in the purchase price.
- To allow time for product purchase and installation, the “M&S End Date” for your product is the date of your product invoice plus 13 months. For example, if your invoice for the purchase of 10 copies of RapidiTTy® MCU was dated 23 June 2011, your M&S End Date (for all products on this invoice) would be 23 July 2011.
- During the support period (that is, prior to the M&S End Date): [i] Customers are entitled to receive all product updates (that is, both ‘major’ and ‘minor’ updates) for their product; [ii] Customers are entitled to receive product support, by e-mail and ‘phone.
Renewing your M&S agreement (Development Licences)
As your M&S End Date approaches, customers with Development Licences have three options:
- You may continue to use the product (indefinitely) on the same computer system. However, you will not be entitled to further support or product updates. Please also note that a fee may be charged if you wish to move your licence to another computer system.
- You may renew the M&S agreement for a further 12 months for a fee of 20% (+VAT as applicable) of the current purchase price of the product concerned. To qualify for this pricing, you must place the order to renew the M&S agreement before your M&S End Date. On receipt of payment for your renewal, your M&S End Date will be extended by 12 months.
- You may renew the M&S agreement for a further 36 months for a fee of 50% (+VAT as applicable) of the current purchase price of the product concerned. To qualify for this pricing, you must place the order to renew the M&S agreement before your M&S End Date. On receipt of payment for your renewal, your M&S End Date will be extended by 36 months.
Customers may continue to extend their M&S agreements (indefinitely) under these arrangements.
Once your M&S agreement expires, you are not entitled to renew under the terms above. In these circumstances, you may renew the M&S agreement for a further 12 months for a fee of 30% (+VAT as applicable) of the current purchase price of the product concerned. To qualify for this pricing, you must place the order to renew the M&S agreement within 3 months of your M&S End Date. On receipt of payment for your renewal, your M&S End Date will be extended by 12 months. You are then free to further extend your M&S agreements under the arrangements above.
Please contact us for further information about any of these arrangements.
Renewing your M&S agreement (Production Licences)
Please contact us for further information about renewal of your Production Licence.